Knowledge
What you need to know, in one place
Articles on customs, documents and payments, a glossary of trade-document terms, answers to frequent questions and education for members. Search all of it at once.
What you will find here
Latest articles
Practical and sourced — customs, documents, transport and payments.
Frequently looked-up terms
Whole glossary →- HS code (nomenclature)
- The six-digit international numeric designation of goods under the World Customs Organization's Harmonized System. The EU extends it to eight digits in the Combined Nomenclature and to ten in TARIC. The classification determines the duty rate and whether the goods are subject to specific measures.
- EORI number
- The unique identification number of an economic operator, assigned by a customs authority and used in every customs declaration in the EU. One operator holds one EORI valid across the whole Union.
- Incoterms® rules
- A set of eleven ICC terms that determine where risk passes from seller to buyer, who pays for carriage and insurance, and who handles export and import customs formalities. They do not determine price, ownership or governing law.
- Documentary letter of credit
- A bank's written undertaking to pay the seller against documents that comply exactly with the terms of the credit. Banks deal in documents, not in goods. Internationally governed by the ICC's UCP 600 rules.
- Preferential and non-preferential origin
- Two different concepts. Non-preferential origin (the "economic nationality") is determined under the Union Customs Code — goods wholly obtained in a country or having undergone their last substantial transformation there; it is evidenced by a certificate of origin. Preferential origin is set by each trade agreement through its own product-specific rules and gives entitlement to a lower duty; it is evidenced, for example, by an EUR.1 or a statement on origin. The country the goods are shipped from is not the same as the country of origin.
- EUR.1 movement certificate
- A certificate of preferential origin issued by the exporter's customs authority. It evidences origin when claiming a preferential rate under an agreement between the EU and the country concerned. The origin conditions are set by that agreement, not by the certificate itself.
- CMR consignment note
- The transport document for international carriage of goods by road under the CMR Convention. It evidences the contract of carriage and the carrier's taking over of the consignment; it is not a document of title.
- ATA carnet
- An international customs document for the temporary export of goods — samples, exhibition items, professional equipment — without paying duty or taxes in the country of temporary use. Issued by chambers of commerce within the ATA system.
Frequent questions
All questions →What does membership cost?
The contribution is annual and follows two numbers — headcount and annual revenue; the higher of the two decides. A one-person firm does not pay what a hundred-person firm pays. You can work out the exact figure in the calculator on the Membership page before you apply. Prices exclude VAT. We never invoice anything that was not agreed in advance.
Are there more expensive tiers with more features?
No. There is one membership and it carries the whole platform — KONEKTOR Logistics, Sanctions, Customs, Markets and Verify, profiles of 55 markets, the terminal and the Deal Room. No feature is locked away for bigger companies. A company that does not need the whole membership can subscribe to a single service, such as KONEKTOR Logistics; we send the price on request. The Deal Room comes only with membership.
How do I pay, and where do I find the invoice?
By bank transfer to the account shown on the invoice. When we issue an invoice, you get a message in the zone, and the invoice itself is under My membership → Invoices as a PDF with a QR code for payment. If an invoice contains a mistake, write to us and we will correct it. The invoice number stays the same, you get a message in the zone and the corrected PDF is in the same place. Membership does not renew automatically.
What does the “verified company” badge mean?
That a founder has looked at the accounts, a register entry or a contract, and the numbers hold. It does not arrive with membership — a firm can be a member for a year and not carry it. That gap is the whole value of it: a verification that arrives automatically tells another member nothing.
How does the application work?
You choose what you do, fill in the form and confirm your e-mail address with one click. A person from the platform management then reads the application — not a rule — and you have a decision within five working days, always with the reason, even when it is a no. Once approved, you sign in and sign the service agreement in the zone. After that, everything is open.
Can an application be refused?
Yes. We refuse applications that fail company verification, and those where we cannot see what the member would get out of the platform. This is not a directory that grows at any cost — the more firms in it that nobody trades with, the less it is worth being in.