Questions and answers
What people ask us most
The answers are the ones you would get on the phone. Where the answer is no, it says no.
Membership and price
What does membership cost?
The contribution is annual and follows two numbers — headcount and annual revenue; the higher of the two decides. A one-person firm does not pay what a hundred-person firm pays. You can work out the exact figure in the calculator on the Membership page before you apply. Prices exclude VAT. We never invoice anything that was not agreed in advance.
Are there more expensive tiers with more features?
No. There is one membership and it carries the whole platform — KONEKTOR Logistics, Sanctions, Customs, Markets and Verify, profiles of 55 markets, the terminal and the Deal Room. No feature is locked away for bigger companies. A company that does not need the whole membership can subscribe to a single service, such as KONEKTOR Logistics; we send the price on request. The Deal Room comes only with membership.
How do I pay, and where do I find the invoice?
By bank transfer to the account shown on the invoice. When we issue an invoice, you get a message in the zone, and the invoice itself is under My membership → Invoices as a PDF with a QR code for payment. If an invoice contains a mistake, write to us and we will correct it. The invoice number stays the same, you get a message in the zone and the corrected PDF is in the same place. Membership does not renew automatically.
What does the “verified company” badge mean?
That a founder has looked at the accounts, a register entry or a contract, and the numbers hold. It does not arrive with membership — a firm can be a member for a year and not carry it. That gap is the whole value of it: a verification that arrives automatically tells another member nothing.
Application and agreement
How does the application work?
You choose what you do, fill in the form and confirm your e-mail address with one click. A person from the platform management then reads the application — not a rule — and you have a decision within five working days, always with the reason, even when it is a no. Once approved, you sign in and sign the service agreement in the zone. After that, everything is open.
Can an application be refused?
Yes. We refuse applications that fail company verification, and those where we cannot see what the member would get out of the platform. This is not a directory that grows at any cost — the more firms in it that nobody trades with, the less it is worth being in.
What do I sign, and why is the zone locked after my first sign-in?
The service agreement. You sign it in the zone with one confirmation, and we record which version you accepted and when. Until it is signed, only Documents, My membership and Settings are open — so you can read it in peace. When we later publish a new version, the zone asks you to sign again. Your colleagues do not sign the agreement; each of them confirms a short confidentiality commitment at their first sign-in.
Who runs the platform? Is it an association?
No, it is not. KONEKTOR is a service run by a company — Mywatrade s.r.o. — and your agreement is with that company. You do not become a member of any association; “membership” is simply the name of the subscription. The platform management decides the platform's direction: members propose and vote, and the advisory strategic council of partners reviews the proposals.
Can I terminate the agreement? Do you take a cut of my deals?
You can terminate at any time with 30 days' notice. We take nothing from your deals — unless you engage us for a specific deal under a separate agreement. Non-public information about other companies that you see on the platform may be used only for your own work, during the agreement and for three years after it. The agreement is governed by Czech law.
Accounts and access
Can my colleagues use the platform too?
Yes. Everyone in the company has their own login; how many are included depends on the size of the company, and more can be added for a fee. The company's main account adds colleagues in the company console, and a new account starts working once the platform management approves it. Colleagues see their company's Deal Room.
On how many devices can I sign in?
By default, two phones or tablets and two computers within 30 days. A browser update does not count as a new device. If you hit the limit, the sign-in page explains it and lets you write straight to the platform management, which can free up or raise the limit. You can see your devices under Settings → Signed-in devices.
Is KONEKTOR also an app on my phone?
Yes. You add the platform to your phone's home screen straight from the browser — the steps are in the zone under Settings → Signed-in devices; on an iPhone, use Share → Add to Home Screen. Notifications show only the subject of a message, never its content, and zone pages are not stored on the phone.
Do you have accounts for warehouses, customs brokers and manufacturers?
Yes, each has its own application and console. A warehouse or customs broker gets a free listing in the warehouse directory or on the customs map; the tools (pallet account, loading docks, enquiries from members, client files) come in packages. KONEKTOR does not see the contents of the pallet account or of a broker's client files. A manufacturer outside the EU has a free account: members find it in the catalogue without its name and ask for an introduction through the platform management; contact details are passed on only with the other side's consent.
Do you offer a licence for chambers and trade associations?
Yes — a single licence, with no packages. A chamber, union or association uses it to open the whole platform to its companies, including trade matches, introductions and the manufacturer catalogue. The price includes two accounts for each company's people; a company can buy more accounts and heavier use of Logistics itself. The organisation gets a console of its own — members, announcements, events, an export of the list and “KONEKTOR × your organisation” with its logo. Console accounts are for managing the companies; we open the whole platform to an individual account on request. The organisation sees the company name, the contact, since when it has been connected and when it last signed in; markets and sectors only with the company's consent. It never sees messages, enquiries, offers or what the company reads. We agree the price per company with you — write to us.
Working on the platform
Will other members see what I am looking for in the Deal Room?
They see the trade, not you. The headline, the industry, the market and the terms are published; whoever can help raises their hand and writes why. The platform management reads that and decides whom to connect you with. Only then do the two sides see each other.
Who can see me when I ask in the open rooms?
Other members see a pseudonym, your sector and your company's size in words — not your name or your revenue figure. The server refuses a post that contains an e-mail address, a phone number, a web address, a registration number or a company name with its legal form, and shows which part needs rewriting. Only the platform management sees the real author, so that anonymity cannot be used to defame anyone.
Can I customise the terminal?
Yes. Under Market numbers → Live market, the “Customise terminal” button lets you switch its windows on and off and change their order; your choice is saved to your account. Windows you have switched off are not even loaded. Right next to it, under Trade flows, a globe shows whom the selected country trades with — in euros and with the source.
How do I find my way around the zone quickly?
Every part of the zone has a “Guide to this part” button — it walks you through that part only and demonstrates the tools. The full tour starts from the “Tour” button in the zone's top bar. The guide shows only the parts your account actually has.
My computer is slower and the globe stutters. What can I do?
The platform usually detects this itself and switches to economy mode — it draws the globes and 3D views at a lower resolution and without effects. You can also switch it on or off yourself under Settings → Account & security.
Will you advise me whether to do a particular deal?
No, and that is deliberate. We state what the authority that issued the rule says, with a link to its wording and the date it applied. The decision stays with you and your adviser. An opinion you relied on that turns out to be wrong is worse than no opinion at all.
Are the figures in the market profiles binding?
No. What governs is always the text published by the competent authority, not our summary. That is why every figure names the authority that issued it and where to look — so you can check it before you rely on it.
What languages does the platform work in?
Slovak, Czech, English and Russian — the same page and the same content in whichever language you switch to. Tools for transport and warehousing, such as the loading plan and the driver's page, also work in German, Polish and Hungarian.
Data and closing the account
Do you send the invoices I upload to the Dashboard to your server?
No. The file of issued invoices (Pohoda, Money S3, ISDOC or Excel) is read right in your browser, and revenue, exports and receivables are calculated there too. Neither the file nor any figure from it is sent to the Konektor server — we do not see it, and nobody else on the platform does. The data stays only in the browser you uploaded it in, and one button deletes it. That is also why it is not in the monthly PDF report or on any other device. You can check this yourself: in the developer tools (F12), the Network tab shows no request when you upload the file.
How do I close my account, and what happens to my data?
Under Settings → Account & security you request deletion of the account — you enter your password and, if you like, a reason. The platform management handles the request within one month at the latest, and until it decides, you can withdraw it. The account's data is deleted; what we must keep by law, such as invoices, remains. The details are in the Privacy policy.
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