Terms of use

What KONEKTOR is

A platform for companies trading across the borders of the European Union. It provides market profiles with customs material, a register of decisions and sanctions monitoring from sources published by the authorities themselves, a directory of verified members, and a space where members post demands and offers.

The operator is not a party to the trades members conclude with one another, and is not a customs declarant.

Who the platform is for

The platform is intended only for businesses and for organisations that bring businesses together, such as chambers and associations. It is not intended for consumers. Anyone who registers or uses the platform confirms that they act in the course of their business or on behalf of such an organisation.

What you deliberately will not find here

The platform states facts with a source and a date. It does not tell a member what to do, whether their goods fall under a particular customs heading, whether a particular measure applies to them, or whether a particular counterparty is trustworthy.

Summaries of legal acts paraphrase what the act says, with a link to its wording. What governs is always the wording held by the authority that issued it — not our summary.

Nothing on the platform is legal, tax or investment advice, and none of it is intended to be relied on in place of a member's own judgement or a professional's.

Calculations such as the full import cost or CBAM combine rates from the stated sources as of the chosen day with the rates the member selects. Duty and tax are assessed by the customs office.

Membership

There is one membership and it opens the whole platform. The fee follows the size of the company — headcount and turnover, which the member states themselves and confirms once a year. The number of logins for the company's people also follows the size of the company; the member can buy more. A company that runs a warehouse or provides customs services can also have the warehouse or customs declarant tools in its membership.

Bronze, Silver, Gold and Platinum standing is not a package and cannot be bought. It is a record of what a member has put into the community.

Applications are decided by the platform management. Admission is not an entitlement. If we refuse an application, we give the reason.

The account and its security

The account belongs to the company, not to the person currently using it. The member is responsible for what is done under the company's login or the logins of its people. An intermediary without a company number holds the account personally; the Platform agreement for intermediaries applies, and the contribution of the smallest company size.

Each login belongs to one person. The company's administrator creates logins for its people in the company console. Everyone has their own e-mail and password and passes the password to no one. The administrator decides which parts of the zone a person sees and whether they may act for the company externally. Suspected misuse of access must be reported without undue delay; until it is reported, actions are treated as the member's own.

A member may end the membership at any time by written notice, effective at the end of the paid period. Fees already paid are not refunded; access runs to the end of the period.

In the company console the administrator sees what the company's people did on the platform for the company, such as a publication, a signature or a completed task, and reads the messages in the company's rooms. What anyone read is not recorded.

Introducing companies to one another

The directory never carries contact details. Anyone seeking an introduction states why; the founder assesses it and the company approached decides. Without its consent no contact is passed on.

In the Deal Room members post demands and offers anonymously. The identity of whoever posted is disclosed to the other side only once the founder has approved the introduction.

Going around that process — using platform data to approach somebody directly outside it — is governed by the entry documents a member signs on joining.

Approval and content rules

Nothing that a member or another account adds to the platform — an application, a profile, an enquiry, an offer, a post or a question — is published until a person from the platform management has approved it. We look in particular at whether the content complies with the law, including sanctions rules, whether it contains other people's personal data without their consent, whether it is misleading or offensive, and whether it infringes the rights of others.

Without human review, the platform refuses only what can be checked automatically: contact details in anonymous rooms, a file of a type or size that is not allowed, and the registration of a person or company that the management has excluded from the platform.

When we reject content or an application, remove or restrict content, or suspend an account, the person concerned receives a statement of reasons: what we did, why, and under which rule or law. Anyone who disagrees with the decision may reply to us or write via the Contact page — a person from the platform management will review the decision again. They may also go to court.

Reporting illegal content

Anyone may report content they consider illegal or contrary to these terms — with the “Report” button next to a post or on the Report content page. We confirm receipt, a person assesses the report without undue delay, and we tell both the reporter and the author of the content what we decided. We do not disclose the reporter's name or contact details to the author.

Point of contact under Regulation (EU) 2022/2065 on digital services for Member State authorities, the European Commission and users: [email protected]. You can communicate with us in Slovak, Czech and English.

What we expect of a member

That the details of their company are given truthfully and kept up to date.

That access to the platform is not made available to anyone outside their company and that one login is not used by more than one person.

That content from the platform is not bulk-downloaded, copied or redistributed.

On a breach the operator may suspend the account or end the membership.

Warehouse and customs declarant accounts

A warehouse or customs declarant that is not a member can have its own account on the platform. The founder reviews the application. The price and scope of the account are set by the offer the account accepts and by the Terms for warehouse and customs declarant accounts.

A warehouse's or declarant's card is published only with its consent and after the operator confirms it. A change to the published details goes for confirmation again.

A member's request to declarants is shown to them without the member's name; a declarant sees who the member is only when the member chooses to show it. A request to a warehouse goes to the chosen warehouse together with the contact the member provides.

Liability

The operator is responsible for the platform being available and for the data coming from the sources named beside it. It is not responsible for content published by members, nor for the outcome of a trade between them.

Data from public registers and sanctions lists is taken in the form and as at the date the source published it. The operator is not responsible for a source being incomplete or having changed since.

The platform may be briefly unavailable for maintenance.

Changes and governing law

The operator will announce a change to these terms on the platform at least 30 days in advance. A member who does not accept the change may end the membership as of the day it takes effect.

This version applies to new members from the day it is published. For anyone who accepted the previous version, it applies 30 days after publication on the platform, or earlier if they accept the Services Agreement, of which these terms form part.

The relationship is governed by the law of the Czech Republic. Disputes are to be settled by agreement in the first place; failing that, the competent court of the Czech Republic decides.